Part 3: LEAN, Download Toolkit

This post comes in 3 parts Hopefully you’ve understood how you can maximise customer value, by creating clear customer goals. You’ve also seen how you can …

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How to Measure Emotion

I was working with a client for a checkout redesign project and the company – a very well known global retailer –  is by their own …

Creating a team skills marketplace

I developed an initiative I called the ‘UX Skills MarketPlace’.  However this could work for any teams and skills sets. I made a poster to hype …