In previous posts I’ve talked alot about the value of customer & business goals. I wanted to share a short story about how powerful this …
Part 1: LEAN, How to Maximise Customer Value
This post comes in 3 parts Do you find when there comes a critical decision to make within a design process, the customer experience seems to …
Part 2: LEAN, Minimising waste
This post comes in 3 parts In part 1: Maximising customer value, I shared ways of creating customer value. However if this is done at the …
Part 3: LEAN, Download Toolkit
This post comes in 3 parts Hopefully you’ve understood how you can maximise customer value, by creating clear customer goals. You’ve also seen how you can …
How to Measure Emotion
I was working with a client for a checkout redesign project and the company – a very well known global retailer – is by their own …
What I learned from a hackathon for teenage women
When I was initially asked to help out and support an event being run by Acorn Aspirations, I was apprehensive. The event, a hackathon aimed …
Embedding LEAN and customer centricity into any organisation
During the past few months, I’ve been on a journey into what I think can be called design thinking. After several years of digital development in different organisations, …
How I used lego to teach AGILE
If you’re from a web development background you are more likely to be familiar with agile, however speak to people outside of our bubble and …
Creating a team skills marketplace
I developed an initiative I called the ‘UX Skills MarketPlace’. However this could work for any teams and skills sets. I made a poster to hype …
Behavioural design for a healthier life-tech balance
There is plenty of concern out there around how addicted to our phones and screens we’ve become. It’s not uncommon for people to check their phones …
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